Tranzact Super is committed to protecting the privacy and confidentiality of the information entrusted to us. We are bound by the Privacy Act and the National Privacy Principles regulated by the Federal Privacy Commissioner.

The information we collect is both general and personal.

Our websites may collect information of a statistical nature including the number of visitors visiting the site, the time, duration and pages visited. This helps us to understand the priorities of our users so that we can improve the service, products and information we offer. General information is also collected by us on an ongoing basis from non-web related sources as a natural result of our information requirements for the services we offer.

Personal information, including financial information and tax file numbers, is collected by us on an ongoing basis. It may be collected via an application form, telephone, fax or e-mail from you or another party such as a financial planner, accountant, fund manager or other source. This information is required for us to provide the services we offer.

Your personal information is only disclosed to authorised parties as required for us to provide our services, to parties required or authorised by law (e.g. the Australian Tax Office) and to other entities as nominated by you.

In designing our websites we have incorporated security procedures consistent with national industry practice. These procedures are reviewed from time to time and updated when necessary.

Access to your information on the web is regulated by a user name and password unique to your account. This information is provided to you, your nominated financial adviser, and responsible members of our staff. In the event that this information becomes known to an unauthorised party who accesses your web details no transactional changes or damage to primary data can occur as our web site is limited to providing a remote copy of the most current information held on our database. This copy is updated each working day from primary information which is not accessible from the web. You are able to change your user name and password on the web site.

All hard copy information and the primary database server is maintained in separate secure locations in our office which is further secured by a monitored alarm system.

We rely on the accuracy of the information supplied to us. If you believe that the information we hold is incorrect in any way then please notify us accordingly.

Under the National Privacy Principles you are generally entitled to access the personal information we hold about you. Should you wish to check any item of information we hold please contact us. Before providing any information we will require proof of identity and/or authorisation. Should you require information which has been archived it may not be immediately available and an access charge may be levied.

Your personal information is kept as long as the information is required to provide you with our services. It is generally kept for a further period of at least seven years.

Should you wish to make an enquiry or complaint relating to your privacy we encourage you to contact us in writing or via e-mail to:

The Privacy Officer

Tranzact Super

GPO Box 849

Brisbane Qld 4001